Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If we made a mistake, or the item arrived defective, contact firstname.lastname@example.org and we’ll make things right.
Please note, original shipping costs are not refundable.
To return or exchange an item, follow the steps below:
- Include a copy of the original packing slip or confirmation email from your order. Make a note of the new size or item that you desire. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to:
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Exchanges: We only replace items if they are defective or damaged. We can exchange it for the same item, or an item of equal value. Once the original item has been received, we will ship the new item to you at no additional cost.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Original shipping costs will not be refunded.
If an item arrived damaged, or by mistake, contact firstname.lastname@example.org, and we will make things right.
If you are returning an item for a refund that was not damaged, or arrived by mistake, you will be responsible for paying your own return shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.